At Penguizz, we strive to deliver high-quality products that meet your expectations. However, if you receive a defective product, we are happy to assist you with a refund, subject to the following terms.

Refunds are only offered for products that arrive damaged or defective. We do not offer refunds for any other reasons, such as a change of mind. To be eligible for a refund, you must contact us within 30 days of receiving your order. After this period, we will not be able to process a refund. When requesting a refund, please provide a clear description of the defect or issue, along with photos or videos that clearly show the defect or damage.

To request a refund, please contact our customer service team at [email or contact form link] within 30 days of receiving your product, and include your order number and proof of the defect (photos or videos). Once we receive your claim, our team will review the provided evidence. If the product is deemed defective, we will process your refund. Approved refunds will be processed within 7-10 business days and will be issued to your original payment method.

Please note that any products that do not have a defect or damage are not eligible for a refund. Shipping fees are non-refundable, and we do not cover return shipping costs unless otherwise specified. If you have any questions or concerns about your order, feel free to reach out to us at [contact email or form].

Thank you for choosing Penguizz!